House Plant Shop General FAQ

Hello there 

Welcome to House Plant Shop. We’re here to make buying and caring for houseplants simple, clear, and enjoyable. Whether you’re shopping for your first plant or adding something new to a growing collection, this page covers the basics of how we work, what to expect, and where to find help. House Plant Shop positions itself around a large plant selection, U.S. shipping, a 30-day guarantee, and support for both plant care and order questions. 

🌿 About House Plant Shop

What is House Plant Shop?

House Plant Shop is an online houseplant retailer founded in 2017 with the goal of making houseplants easier to shop for online. The brand presents itself as focused on accessible plant shopping, broad selection, and nationwide delivery. 

What makes House Plant Shop different?

House Plant Shop emphasizes a wide selection ranging from easy-care plants to more unusual varieties, plus shipping support and a 30-day guarantee on live plants. The brand also highlights greenhouse fulfillment from California and Florida to help plants arrive in strong condition. 

Do you only sell live plants?

No. House Plant Shop also sells select accessories and non-perishable items, and those categories may be handled differently from live plants in returns and support. Gift cards are also available. 

🪴 Shopping With Us

How do I choose the right plant?

The best plant depends on your space, light, and routine. If you are new to houseplants, start with varieties that tolerate a range of indoor conditions and avoid choosing based on appearance alone. A good first step is to think about:

• Light available in your home
• How often you want to water
• Whether you need pet-conscious options
• How much space the plant will have to grow

For plant-specific needs, always check the product page before ordering.

Are the photos exactly what I will receive?

Not always. Live plants are natural products, so each one will vary slightly in size, shape, fullness, and coloration. Product photos should be treated as a general representation rather than an exact match. This follows from the nature of live plant inventory and changing availability. 

Do you restock sold out plants?

Availability can change often. Some plants may return, while others may be seasonal or available only in limited batches. If a plant is sold out, it is best to check back periodically or join any available email or alert options on the site.

Can I send a plant as a gift?

Yes. Plants are commonly purchased as gifts, and House Plant Shop also offers virtual gift cards that are emailed to the recipient after checkout. 

📦 Orders, Shipping, and Delivery

Where do you ship?

House Plant Shop ships within the United States and notes that it ships exclusively in the U.S. on its shipping page. Some related pages reference continental U.S. shipping for certain programs. 

Where do orders ship from?

Public site content references fulfillment from California and Florida greenhouses or facilities, depending on the page and program. This appears to support broader national coverage and faster routing. 

How long does shipping take?

Public shipping pages state general processing timelines of about 2 to 5 business days, with faster handling for some express orders. Transit time then depends on destination and carrier. 

Do you ship year-round?

Yes. House Plant Shop states that it ships year-round, while also monitoring weather conditions and adjusting shipping schedules or packaging when necessary. 

Do you offer expedited shipping?

Yes. House Plant Shop’s shipping pages reference expedited or express shipping options for faster delivery. 

How should I prepare for delivery day?

Try to bring your package inside as soon as possible after delivery. Live plants do best when they are unpacked quickly and not left outdoors, in a mailbox area, or in direct sun or freezing temperatures.

🌞 When Your Plant Arrives

What should I do when my plant arrives?

Open the box as soon as possible. Place the plant in bright, indirect light, avoid sudden temperature shifts, and do not rush to repot it. Water only if the soil feels dry and allow the plant time to acclimate. 

Should I repot my plant right away?

Usually no. Newly shipped plants benefit from time to settle into their new environment before being repotted. 

Should I expect some stress after shipping?

Yes. Minor cosmetic stress can happen in transit with live plants. A few damaged leaves, slight drooping, or mild soil disturbance can be normal after shipping. Site policy language also indicates that not all cosmetic damage qualifies for a full refund. 

How long should I give my plant to adjust?

Give it a few days in stable indoor conditions before making changes to placement, watering, or potting. Most shipping stress is best handled with patience and consistent care. 

💚 Plant Health and Care

What if I’m not sure how to care for my plant?

House Plant Shop offers plant care help through its support channels and invites customers to reach out with plant health questions. 

What are the most common early mistakes with new plants?

The most common problems after arrival are usually too much water, direct harsh sun too soon, repotting immediately, or placing the plant near drafts or vents. House Plant Shop’s own arrival guidance supports avoiding those exact issues. 

Can you help me troubleshoot a plant issue?

Yes. The site states that the plant care team can assist with plant health questions. When reaching out, it is best to include photos and a short description of the issue so the team can evaluate it faster. 

🔁 Returns, Replacements, and Guarantee

Do your plants come with a guarantee?

Yes. House Plant Shop publicly states a 30-day guarantee on live plants. If a plant arrives in poor condition from shipping, customers are instructed to send a photo and the company says it will work toward a replacement or refund. 

Can I return a live plant if I changed my mind?

Live plant sales are listed as final sale. House Plant Shop notes that it generally cannot accept plant returns because live plants do not handle a second shipping trip well. 

Can I return accessories or non-plant items?

Yes, in general, accessories and non-perishable items may be returned within the stated return period, subject to review and condition. 

What if my plant arrives with minor cosmetic damage?

Not every issue results in a full refund. House Plant Shop’s policy states that slight cosmetic damage may qualify for a partial refund if the plant is still able to thrive. 

What if my replacement is damaged too?

The policy page states that if a replacement is sent instead of a refund, the company is not liable for the replacement arriving damaged. Customers are asked to choose between an immediate refund or trying a replacement shipment. 

👤 Account, Help, and Contact

How do I get help with an order?

For online order questions, House Plant Shop asks customers to contact support with their order number and the details needed to resolve the issue. Public contact information says customer service is available Monday through Friday, with response times typically within 1 to 2 business days. 

How do I get help with plant care?

The site directs plant health questions to its plant care support channels and community resources. 

Do you offer business or trade services?

Yes. The contact page states that House Plant Shop operates wholesale and dropshipping services for businesses of different sizes, and trade inquiries can be directed to the wholesale team. 

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We know ordering live plants online can feel a little different from buying in person. Our goal is to make the process simple, transparent, and low-stress from checkout to delivery. If you ever have a question about your plant, your order, or what to expect next, our team is here to help.